PRIVACY POLICY
We value the trust you have placed in genxitservices.com and therefore we believe in keeping the highest standards for maintaining the privacy of secured transactions and customer information. We follow the below-mentioned practices for gathering information and dissemination of the same, which policy is subject to change at any time without notice and therefore, the customers must review this policy periodically in order to be aware of any changes. Mx Information Systems Pvt. Ltd. & its website wwwgenxitservices.com (“Website”) are committed to providing privacy and following all the essential steps to safeguard the sensitive personal data or information of user/customer shared by him during the registration/transaction with us. This is in compliance with the prevailing Information Technology Act, 2000 (hereinafter referred to as the “IT Act”) and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 made under the said Act.
(1) APPLICABILITY OF THE PRIVACY POLICY
This Privacy Policy applies to genxitservices.com and its employees, staff and team members who collect, possess, use, process, record, store, transfer, disclose, deal, handle and receive, sensitive personal data or information of users/customers. Personal Data or Information we collect about you, the purpose of collection, storage and usage of such data or information, to whom such data or information may be disclosed/transferred and how we protect your privacy.
(2) COLLECTION OF PERSONALLY IDENTIFIABLE AND DEMOGRAPHIC INFORMATION
We collect personally identifiable and demographic information when you:
Create an account with genxitservices.com or in the process of registration or during the course of any transaction or you place an order for the purchase of the products on our website. You can browse some sections of our website without being a registered member but certain activities like placing an order do require registration, which requires the said Personal information.
Request for quotes, support, information or access to our information including information related to products and services. Download content, software or a software update from our website;
Subscribe to newsletters, promotional emails, alerts, updates or other materials etc. Register yourself for any contest, seminars, webinars or other content or offers. Fill in the details for the “Contact us” segment.
“Personally Identifiable and Demographic Information” includes but is not limited to; your full name including your First and Last name, the password stored in an encrypted format, email addresses, mobile phone numbers and contact details, photographs, bank account, your home address, correspondence, communication-address, ZIP, Postal code, demographic data like your age, gender, occupation, date of birth, education, address, your interest and preferences and opinions about our products, services or website, number of times you have visited/accessed to our website or any page of the website, items, products bought by you, loyalty points, notifications etc.
(3) REASONABLE USE OF THE COLLECTED DATA/INFORMATION
We may use your personal or demographic data to send various offers to you based on your previous orders and your interests or to provide the services you request. We shall however provide you with an option to opt-out; in a manner more particularly mentioned in clause 10 of this policy; to the extent, we use your personal information to provide marketing services to you.
We may use your personal information to resolve disputes; troubleshoot problems; to help in promoting a safe service; collect dues owed; to measure consumer interest in our products and services, to inform you about online and offline offers, products, services, and updates; to customize your experience; to detect and protect us against error, fraud and other criminal activity; to enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continuously improve our product and service offerings, we collect, analyze and update the personal and profile data of our customers or users.
In case of online transactions, we identify and use your IP address to help diagnose problems with our server and to manage our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online or offline surveys. These surveys may ask you for contact information and demographic information. We use this data to tailor your experience at our website or to improve our services to our customers or to provide you with the content of your interest or preferences. We do not capture financial information such as credit card/debit card detail during the course of transactions on our website.
(4) PURPOSE OF COLLECTION OF INFORMATION/DATA
We may collect your personal, identifiable, demographic data for:
(1) Business activities like processing of your order, fulfilling your transaction requests and delivery of goods, information and services requested by you or other services related inquiries.
(2) Managing Contact details of Clients or to update the profiles including administering and developing our business relationship with you or for providing information regarding products or services that you request from us or which accordingly to use may be of your interest.
COOKIES
In addition to Sensitive Personal Data, we may use technology or devices to store data collection such as “cookies” to get information when your web browser accesses our website. A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Our website places both permanent and temporary cookies on your computer’s hard drive. Our Website cookies do not contain any of your personally identifiable information.
By tracking the cookies we can keep track of products and to collect data that we may be used to enhance our website and for marketing and promotional purposes.
(1) DISCLOSURE OF TRANSFER OR SHARING YOUR SENSITIVE PERSONAL DATA:
We will disclose or transfer your Personal or Demographic Data or Information in accordance with this Policy and as per the applicable legal requirements. Your Personal/Demographic Data or Information will be disclosed or transferred, as may be required from time to time, as follows:
Internal: (i) to/between/amongst Employees or team of genxitservices.com responsible to process the data for business purposes.
To a Third Party: including our affiliates/service partners/logistics partners/Call centers working closely with or for or on behalf of or hired by us for improvement or enhancement or development or expansion of our business which includes but is not limited to making welcome calls to customers or obtaining opinions from customers about our services or reviewing performance etc. We may process your personally identifiable or demographic data to such a Third-party in a lawful, safe and responsible manner with all appropriate security and confidentiality.
For Legal Requirements: including but not limited to government agencies, entities or as may be required under law and/or statutory authorities, Reserve Bank of India and Credit Information Bureau India Ltd (“CIBIL”) or in response to legal/Court proceedings, for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution.
(2) SHARING OF PERSONAL, DEMOGRAPHIC INFORMATION:
We do not share, rent, sell or distribute your personal/demographic information and we will not disclose any of your personally identifiable information to third parties unless we have your permission or consent to provide products or services you have requested, which is subject to the following exceptions:
We shall share personal/demographic information with our other Corporate entities, affiliates/associates and service partners to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our commercial activities or business transactions.
We shall disclose personal/demographic information; if required to do so by law or in the good-faith belief that such disclosure is reasonably necessary to respond to writs, summons, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We shall share some or all of your personal/demographic information with another business entity, if we plan to merge with, or be acquired by that business entity, including our assets. The other business entity (or the new emerged/amalgamated entity) will be required to follow this privacy policy with respect to your personal/demographic information.
(3) LINKS TO OTHER SITES
Our site is linked with other websites that may collect personally identifiable information about you. We (including our affiliates/associates and our website) are not responsible for the privacy practices or content on linked websites.
(4) SECURITY PRACTICE, STORAGE OF SENSITIVE PERSONAL DATA.
We, including our affiliates/associates/service partners & our website have stringent security measures in place to protect your personal/demographic data or the loss, misuse and alteration of the same information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information comes under our possession, we adhere to strict security guidelines to protect it against unauthorized access.
Replacement Policy
7 Days Replacement Policy Available
CANCELLATION AND RETURN POLICY
At Genx IT Services, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we invite you to review our returns and refunds policy outlined below.
- Cancellation Policy
- a). You are entitled to cancel the order at no additional cost except gateway fee (if any) if the product is not shipped within 4 working days post order is placed.
- b). Cancellation Post Dispatched: If order is cancelled post dispatch shipping charges (both ways)+ Gateway charges (if any) will be deducted before refund.
- Return and Warranty Policy
Asset Condition | Days Since Purchase | ||
≤ 14 Days | > 14 Days | ||
Defective(As per quality criteria | 14 Day Return Policy | Genx IT Services Warranty | |
100% Refund Or Replacement (Customer can Choose), *Replacement Subject to availability | Repair within 30 Days Guaranteed SLA (Onsite or Offsite) | ||
In case of any part un-availability, not repairability or other issue – NJ may choose refund at nominal depreciated value. 1%/Month depreciation will be charged for the number of days assets used. | |||
Not Defective (Customer decides to return) | Buyback Program | ||
Sale Price – Min of 10% or 3% Monthly Depreciation – Cost of customer induced defects (if any) | |||
2.1. 14 Days Return Policy
Eligibility Checks
You are entitled to return or replace your order within 14 days of receiving it, provided that the product meets the following conditions:
- a). The product is damaged defective, or significantly different from its description on the product detail page*
- b). The product has missing parts or accessories, or any included items
2.2. Warranty > 14 days
Genx IT Services reserves the right to change the method by which we provide service, and the eligibility of your product for return or replacement may vary based on your location. Service options, replacement availability, and response times may differ depending on your state or city.
Warranty Information
- a). Covered in Warranty
- – 6 Month* (based on warranty purchased at the time of order) warranty is provided for Manufacturing Defects
- – 3 months warranty on battery and adaptor
- b). Not Covered in Warranty
- – Physical Damage
- – NOTE : If purchase extended warranty it will be applicable on manufacturing defects only
Warranty Process (timelines)
- 1. It will take up-to 30 days to resolve the issue as multiple legs are involved – Technician visit/ pickup/delivery and repair at our warehouse. If not resolved within the timelines, Genx IT Services may choose to replace/refund at a nominal depreciation value of 1% per month. This depreciation will be calculated based on the number of days the asset was used.
Details Warranty Policy
2.3 Conditions for Return
To ensure a smooth return process, please adhere to the following conditions:
- a. The product must be returned in its original condition, with all original packaging, tags, and accessories intact.
- b. The product must not have been damaged while in your possession, and it must be the same item that was shipped to you.
- c. Any device that stores personal information must have all such information removed prior to returning. genxitservices shall not be liable for any misuse or unauthorized use of such information.
- d. Products that were purchased by mistake or for buyer’s remorse (e.g., incorrect model or color) may be eligible for return with a deduction*
- e. Ensure the product is properly packaged to prevent damage during transit. genxitservices is not responsible for any damage that occurs during shipping due to improper packaging.
2.4 Return Process
To initiate a return, please contact our customer support team via About us page. If your return is approved, you will receive detailed instructions on how/where to send your package.
- a. Do not return items without first requesting a return. Items sent back without authorization will not be accepted.
- b. For certain products, a technician visit may be scheduled to evaluate the condition of the item. The technician’s report will determine the eligibility of the return or replacement.
- c. Post validation if below quality checks fail , return will be accepted without any charges
- d. In case of replacement approved, the replacement product will be shipped out in 24-48 hrs post the initial system is received at our warehouse.
2.5 Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- a. Products that are not in their original condition.
- b. Products damaged due to improper use or handling by the customer except for replaceable items (eg – keyboard/back panel damage)
- c. Items that were customized or personalized at the time of purchase or post purchase
- Refund Process
RTO – Product Not Delivered and Returned to us (Return to Origin)
- a. Once the product reaches our warehouse within 24-48 hrs we will initiate a refund. The amount will be credited back to source in 14 business days deducting the courier charges except for Non-Customer dependent scenarios
- Ex – Non Serviceable locations, Mis-routed
- b. For COD orders, if the customer does not pick up the call at the time of delivery and the product is returned to us for this reason, the partial amount paid at the time of placing the order will not be refunded.
Delivered to Customer – Product Returned due to defect/Non Defect
- a. Once the returned product reaches our warehouse, it will be inspected (time taken will be 24-48hrs), post the inspection refund will be initiated which will be credited to your account in 14 business days.
- b. Refund will be processed back to source (from where the payment was received/original payment method), if it’s a COD amount it will be credited to the bank details provided.
- c. You may incur additional fees on the refund processed, based on below conditions/TnC’s
Product Defective – No additional charges will be charged except for the months used as per Return policy
Non Defective (as per quality Check) /Does not like – A restocking fee of Min 10% or 3% per month whichever is greater will be deducted. If there is any induced damage below are the charges which will be deducted additionally
3.2 Customer Induced Damage Charges
See Charges
- Buyback Program
You can return the product anytime during the warranty period with a depreciation value of Min 10% or 3% per Month minus Cost of customer induced defects/damage
- Policy Changes
Genx IT Services reserves the right to modify or update this returns and refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
- Company Rights
Genx IT Services reserves the right to:
- a). Refuse a return if the product does not meet the above conditions.
- b). Limit the number of returns or exchanges for customers with a history of excessive returns.
- c). Determine the eligibility of a product for return, replacement, or refund at its sole discretion.
Contact Us
If you have any questions about our returns and refunds policy, or if you need further assistance, please reach out to us:
Email: support@genxitservices.com
WhatsApp: 9818433231
Thank you for choosing Genx IT Services. Your satisfaction is our priority, and we are here to help with any issues you may encounter.